We may collect your name, street address, email address, telephone number, age, occupation, identification details and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
If you would like to access any personal information that we have stored for you, please contact
us (see details below) and we would be happy to assist. Our contact details are listed below.
If you believe that personal information we hold about you is incorrect, incomplete or
inaccurate, then you may request us to amend it. We will consider if the information requires
amendment. If we do not agree that there are grounds for amendment then we will add a note
to the personal information stating that you disagree with it.
We may use third party software providers who will host your information on servers located
overseas, as as such, we may disclose your personal information to entities within Australia who may store or process your data overseas.
In the event that a disclosure is made in an overseas country (which we consider unlikely), the information will not be protected by the Australian
Privacy Principles. In any event, by providing your details, you consent to your information
being disclosed in this manner.
How can you contact us with complaints relating to privacy issues?
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Once you have requested an appraisal, we'll give you a call as soon as we can (usually within 30 minutes).